U.S. Return & Exchange Policy

Thank you for shopping with AALLYN.

If you’re unhappy with your purchase, we offer easy returns and exchanges within 21 days of the delivery date. 

All U.S. returns and exchanges are subject to a $15.00 restocking fee** deducted from your refund amount. Refunds can be issued to the original payment method or as a Store Credit. **We now also offer you the option to unlock Free Return Shipping later for your order by paying a small returns fee ($2.98) at the time of purchase (read more in our policy notes below).

Start My Return

Return Policy:
(as of November 5, 2024)

• Returns and exchanges are subject to a $15.00 restocking fee. A prepaid label will be provided through our Return/Exchange portal.
• Original shipping fees are non-refundable.
• Returns are eligible for Refund up to 21 days after delivery date. See our 2024 Holiday Return Policy in our FAQ under "Returns/Exchanges".
• Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, products returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, (i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging). If your return is not accepted, it will be sent back to you and a refund will not be issued.
• Free Return Shipping: We now offer you the option to unlock free return shipping by paying a small returns fee at the time of purchase. By paying $2.98 at the time of purchase, you can avoid the $15.00 restocking fee withheld for all returns or exchanges. This option is conveniently available in your Cart or on the Checkout screen as a toggle that you can opt in or out of. If you choose to opt in and pay this fee during checkout, you won’t incur any additional charges when returning your item(s) to us. However, if you decide not to pay this fee at the time of purchase and later choose to return your order, the standard $15.00 restocking fee will apply. Please note that opting for this service does not exempt your order from final sale or other store policies.
• Returns must be shipped back within 7 days of receiving a return label. Returns must be shipped back within 7 days of receiving a return label. Returns shipped after 7 days may be denied. Please contact us via the form on our FAQ page if you're unable to return your item within this timeframe.
• If you received a wrong item, or your item was received with damage/defects, please send us a message using our contact form on our FAQ page.
• Please allow our team 10-12 business days to process your return/refund and keep in mind that it can take some time for your bank or credit card company to process the refund on their end. 
• Email FLASH SALE returns are eligible for Store Credit only.

Exchange Policy:
(as of November 5, 2024)

• All exchanges must be requested within 21 days of the delivery date.
• Customers are responsible for a $15 restocking fee on all exchanges.
• Please visit our Return/Exchange Portal to start your exchange.
• Customers are responsible for the price difference if the new item's price is more than the original purchase. In cases where the original item's price is higher, the difference will be refunded.
• We offer instant Store Credit through our Exchange/Return portal, or we take 3-5 business days to ship out standard exchanges once the returned merchandise is delivered to our warehouse.