Need support?

Submit your question/request using the form below.

For returns, submit your request using the form below and select "Returns" from the dropdown menu.


Our small team is doing the very best we can to process and deliver your order as soon as possible. Though we are still operating standard hours, the normal operation of all couriers worldwide has been affected, which can sometimes mean delivery delays. Rest assured that we are working hard to make sure your order gets in the mail within 2 business days, and we apologize for any inconvenience on behalf of our couriers. Thank you so much for your patience and understanding.

Yes, we're happy to offer free shipping for U.S. domestic orders $100+. Please see details below:

U.S. domestic orders $100 and up: FREE SHIPPING.

Hong Kong orders 1000 HKD and up: FREE SHIPPING.

U.S. domestic orders under $100: Flat rate $5 shipping fee.

Canada, Hong Kong, 
Singapore, & South Korea: Flat rate $25 USD shipping fee.

Here's an overview of how our shipping works:

Your order is placed online, then we process it and ship it out from our warehouse within 1-2 business days.

For U.S. Customers:
Once it's shipped, orders take typically between 4-7 business days depending on your location.

For International Customers:
Once it's shipped, orders take typically between 10-28 business days depending on your location.

Please note that we do not process or ship orders on Saturdays, Sundays or the following U.S. holidays:
New Year’s Eve
New Year’s Day
Martin Luther King, Jr. Day
President’s DayMemorial Day
Independence DayLabor Day
Thanksgiving Day
Christmas Eve
Christmas Day

Orders placed on these days will be processed the following business day. Delivery is dependent on carriers and can be subject to weather and other transit delays.

You will receive a shipping confirmation email containing your USPS or UPS tracking number. If you created an account on our site, you can also log in and go to your order history.

Outside of the United States, we proudly ship to the following countries at this time:United States, Canada, Japan, South Korea, Hong Kong, and Singapore.

If your order is marked as delivered, but you haven't received your item(s), a few things may have occurred:

  • Your delivery person placed your package somewhere discreet to protect it from theft —behind a plant, under a mat; we've seen it all (and appreciate their thoughtfulness).
  • Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way. 
  • A neighbor or roommate may have accepted the package for you.

If the above doesn't apply and you can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn't shown up after fourteen days, please send us a message using the contact form below. Please note that AALLYN is not responsible for lost or stolen packages - this refers specifically to cases where a parcel is marked as delivered by the carrier, and it is missing after delivery.

For UPS Domestic Packages: If your package is marked as lost or damaged, feel free to file a claim with UPS directly. 

Note: For orders with the original shipment marked as "Delivered" by the carrier, AALLYN is unable to offer our Free Shipping offer on any replacement items. Customers are responsible for a $12 flat rate shipping fee in the event that a replacement item is issued.

Orders with a retail value of over $250 shipped via UPS will require a signature upon delivery. This is to protect all parties and prevent high-value package theft.

Please be aware that AALLYN cannot be held responsible for orders shipped to incorrect addresses provided by customers. If a parcel is returned to sender due to an incorrect or insufficient address, it will be rerouted back to our warehouse in Los Angeles. According to USPS and UPS policies, returned packages may take up to 30 days or more to reach us.

Once we receive the returned parcel, we'll gladly reship it to the correct address. Please note that our Free Shipping offer does not apply to reshipped parcels. If you would like to keep your order and receive your item, kindly let us know and provide your correct shipping address. Our team will email you a PayPal invoice for your re-shipped parcel's shipping ($14).

If we do not receive communication from you within 10 days of receiving your returned parcel, it will be processed as a return following our standard return policy (restocking fee applies).


If you created an account on our site, you can log in and go to your order history. Otherwise, please check emails coming from our shop.

Please check your Spam folder in your email. If you are still having trouble locating your order confirmation email, please reach out to and we can assist you.

We gladly honor a one-time price adjustment on full-price merchandise within seven days of order date.

Items not purchased at full price are ineligible for price adjustments.

Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.

Returns / Exchanges

By shopping with us you have agreed to the following return policies.

For U.S. customers:
Effective October 27, 2022, customers are responsible for a 10% restocking fee for any returned merchandise. For orders placed prior to October 27, 2022, customers are responsible for a 15% restocking fee for any returned merchandise.

All returns must be requested within 14 days of the delivery date. Items sent back to us without first requesting a return will not be accepted. Please note that any order issues must be raised within our 14-day return window.

All products returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, (i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging). If your return is not accepted, it will be sent back to you and a refund will not be issued.

Returned merchandise must be shipped back within 7 days of receiving a return label.

To initiate a return, please use the contact form below.

For international customers
AALLYN accepts returns of unused products within 14 days of shipment of your order; however, AALLYN does not support pre-paid international return labels at this time. International customers are responsible for return shipping fees as well as a 10% restocking fee for all returned merchandise. Please note that any order issues must be raised within our 14-day return window.

Shipping fees are not refundable. We reserve the right to return damaged products back to the customer.

Please use the form below to initiate a return.

To initiate a return, please use the contact form below within 14 days of receiving the order with your order # and reason for return. 

If your return is accepted, we’ll send you a return shipping label (for U.S. customers only), the cost of which will be covered by the 15% restocking fee.

To pack your return: detach and place all straps inside the bag, fill the bag with original paper stuffing, and place the purse inside its AALLYN dust bag.

Returned merchandise must be shipped back within 7 days of receiving a return label.

Please note we do not accept any liability if the product is lost or damaged during its return passage to us.

Shipping fees are not refundable when returning products.

Kindly note that we offer Free Shipping on all orders over $100 shipped within the U.S.

We want you to be completely satisfied with your purchase. If you need to exchange an item for a different item or color, please follow our exchange policy below:

  • Customers are responsible for return shipping. We are happy to provide a label for your convenience ($14, paid via PayPal invoice)
  • To request an exchange, please use the form located at the bottom of this page, specifying the item you wish to exchange and the item you would like to exchange it for.

Once we receive your exchange request, a member of our team will respond within 2 business days with instructions.

Once we've received your return, we will inspect to ensure the item meets our eligibility criterion. If approved, you’ll be automatically refunded on your original payment method and will receive an email from our shop notifying you of the refund amount.

Please allow our team 10-12 business days* to process your return and keep in mind that it can take some time for your bank or credit card company to process the refund on their end. 

(Note: Please allow 3 weeks for your return to be processed during the holiday season)


Yes, all of our bags are crafted from genuine leather.

Yes, each AALLYN bag is shipped inside its own branded dust bag, making our bags the perfect gift for a loved one.

Thanks for being a customer and we're sorry to hear you’re having trouble with the strap!
Here is a guide and short video that we hope will help you.

International orders

We proudly ship to the following countries at this time: United States, Canada, Japan, South Korea, Hong Kong, and Singapore.

If you're visiting from a country that's not currently supported, please reach out to us to inquire further. We are always looking for opportunities to expand to new locations!

AALLYN offers the following international shipping rates, by country:

International Shipping Rates:

  • Hong Kong orders: FREE SHIPPING over 1000 HKD.
  • All other non-U.S. orders: Flat rate $25 USD shipping fee.

If you encounter any issues, please contact us using the form below.


Only one promotion or coupon code can be applied per order.

We are an American company headquartered in Los Angeles, California.

All payments on are secure. We accept most credit cards, including American Express, Visa, MasterCard, and Discover. We also accept payment via Amazon Pay, PayPal and Apple Pay. California residents will be charged California sales tax.

Any product issues must be raised with AALLYN within our 14-day return window. Please use the contact form below to inform us of any issues. Our team will respond within 48 hours requesting photos so we can further assist you.

Contact Us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.