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Shipping

Our small team is doing the very best we can to process and deliver your order as soon as possible. Though we are still operating standard hours, the normal operation of all couriers worldwide has been affected, which can sometimes mean delivery delays. Rest assured that we are working hard to make sure your order gets in the mail within 2 business days, and we apologize for any inconvenience on behalf of our couriers. Thank you so much for your patience and understanding.

Yes, we're happy to offer free shipping for U.S. domestic orders $100+. Please see details below:

U.S. domestic orders $100 and up: FREE SHIPPING.

U.S. domestic orders under $100: Flat rate $5 shipping fee.

U.K. orders: Flat rate £‎35 shipping fee.

Canada, Hong Kong, 
Japan, 
Singapore, & South Korea: Flat rate $25 USD shipping fee.

Here's an overview of how our shipping works:

Your order is placed online, then we process it and ship it out from our warehouse within 1-2 business days.

For U.S. Customers:
Once it's shipped, orders take typically between 4-7 business days depending on your location.

For U.K. Customers:
Once it's shipped, orders take typically between 10-15 business days depending on your location.

Please note that we do not process or ship orders on Saturdays, Sundays or the following U.S. holidays:
New Year’s Eve
New Year’s Day
Martin Luther King, Jr. Day
President’s DayMemorial Day
Independence DayLabor Day
Thanksgiving Day
Christmas Eve
Christmas Day

Orders placed on these days will be processed the following business day. Delivery is dependent on carriers and can be subject to weather and other transit delays.

You will receive a shipping confirmation email containing your USPS or UPS tracking number. If you created an account on our site, you can also log in and go to your order history.

Outside of the United States, we currently also ship to the U.K., Canada, Hong Kong, 
Japan, 
Singapore, & South Korea.

If you're visiting from a country that's not currently supported, please reach out to us for special order handling using the form below.

Orders


If you created an account on our site, you can log in and go to your order history. Otherwise, please check emails coming from our shop.


Please check your Spam folder in your email. If you are still having trouble locating your order confirmation email, please reach out to hello@aallyn.com and we can assist you.

We gladly honor a one-time price adjustment on full-price merchandise within seven days of order ship date.

Items not purchased at full price are ineligible for price adjustments.

Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.

Returns / exchanges

By shopping with us you have agreed to the following return policies.

For U.S. customers:
Effective October 27, 2022, customers are responsible for a 10% restocking fee for any returned merchandise. For orders placed prior to October 27, 2022, customers are responsible for a 15% restocking fee for any returned merchandise.

All returns must be requested within 14 days of the delivery date. Items sent back to us without first requesting a return will not be accepted.

All products returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, (i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging). If your return is not accepted, it will be sent back to you and a refund will not be issued.

Returned merchandise must be shipped back within 7 days of receiving a return label.

To initiate a return, please use the contact form below.

For international customers
AALLYN accepts returns of unused products within 14 days of shipment of your order; however, AALLYN does not support pre-paid international return labels at this time. International customers are responsible for return shipping fees as well as a 10% restocking fee for all returned merchandise.

Shipping fees are not refundable. We reserve the right to return damaged products back to the customer.

Please use the form below to initiate a return.

To initiate a return, please use the contact form below within 14 days of receiving the order with your order # and reason for return. 

If your return is accepted, we’ll send you a return shipping label (for U.S. customers only), the cost of which will be covered by the 15% restocking fee.

To pack your return: detach and place all straps inside the bag, fill the bag with original paper stuffing, and place the purse inside its AALLYN dust bag.

Returned merchandise must be shipped back within 7 days of receiving a return label.

Please note we do not accept any liability if the product is lost or damaged during its return passage to us.

Shipping fees are not refundable when returning products.

Kindly note that we offer Free Shipping on all orders over $100 shipped within the U.S.


AALLYN does not accept exchanges.

Customers should follow the return process (stated above) for their unwanted product and place a new order for the desired product.

Once we've received your return, we will inspect to ensure the item meets our eligibility criterion. If approved, you’ll be automatically refunded on your original payment method and will receive an email from our shop notifying you of the refund amount.

Please allow our team 5-7 business days to process your return and keep in mind that it can take some time for your bank or credit card company to process the refund on their end. 

Product


Yes, all of our bags are crafted from genuine leather.


Yes, each AALLYN bag is shipped inside its own branded dust bag, making our bags the perfect gift for a loved one.

Thanks for being a customer and we're sorry to hear you’re having trouble with the strap!
Here is a guide and short video that we hope will help you.

International Orders

We currently ship within the U.S. and to the following international locations:

U.K.
Canada
Japan


South Korea
Hong Kong

Singapore

If you're visiting from a country that's not currently supported, please reach out to us for special order handling using the form below.

AALLYN offers the following international shipping rates, by country:

U.K.

AALLYN offers standard shipping to the U.K. for £25 (automatically added at checkout), and prices include VAT & Duties. Shipping to the U.K. typically takes 10-15 business days to arrive after processing.

Canada, Hong Kong, 
Japan, 
Singapore, & South Korea:

AALLYN offers standard shipping to Canada, Hong Kong, 
Japan, Singapore, and South Korea for $25 USD. Shipping to these locations typically takes 10-18 business days to arrive after processing.

If you encounter any issues, please contact us using the form below.

Other


Unfortunately, only one promotion or coupon code can be applied per order.

We are an American company headquartered in Los Angeles, California.


All payments on www.aallyn.com are secure. We accept most credit cards, including American Express, Visa, MasterCard, and Discover. We also accept payment via Amazon Pay, PayPal and Apple Pay. California residents will be charged California sales tax.

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