Yes, we're happy to offer free shipping for U.S. domestic orders $100+. Please see details below:

U.S. domestic orders $100 and up: FREE SHIPPING.

Hong Kong orders 1000 HKD and up: FREE SHIPPING.

U.S. domestic orders under $100: Flat rate $5 shipping fee.

Canada, Hong Kong, 
Japan, 
Singapore, & South Korea: Flat rate $25 USD shipping fee.

Here's an overview of how our shipping works:

Your order is placed online, then we process it and ship it out from our warehouse the morning of the next business day.

For U.S. Customers:
Once it's shipped, orders take typically between 1-8 business days depending on your shipping address' distance from Los Angeles.

For International Customers:
Once it's shipped, orders take typically between 10-28 business days depending on your location.

Please note that we do not process or ship orders on Saturdays, Sundays or the following U.S. holidays:
New Year’s Eve
New Year’s Day
Martin Luther King, Jr. Day
President’s DayMemorial Day
Independence DayLabor Day
Thanksgiving Day
Christmas Eve
Christmas Day

Orders placed on these days will be processed the following business day. Delivery is dependent on carriers and can be subject to weather and other transit delays.

You will receive a shipping confirmation email containing your USPS or UPS tracking number. If you created an account on our site, you can also log in and go to your order history.

Outside of the United States, we proudly ship to the following countries at this time:United States, Canada, Japan, South Korea, Hong Kong, and Singapore.

If your order is marked as delivered, but you haven't received your item(s), a few things may have occurred:

• Your delivery person placed your package somewhere discreet to protect it from theft —behind a plant, under a mat; we've seen it all (and appreciate their thoughtfulness).
• Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way. 
• A neighbor or roommate may have accepted the package for you.

If the above doesn't apply and you can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn't shown up after fourteen days, please send us a message using the contact form below. Please note that AALLYN is not responsible for lost or stolen packages - this refers specifically to cases where a parcel is marked as delivered by the carrier, and it is missing after delivery.

For UPS Domestic Packages: If your package is marked as lost or damaged, feel free to file a claim with UPS directly. 

Note: For orders with the original shipment marked as "Delivered" by the carrier, AALLYN is unable to offer our Free Shipping offer on any replacement items. Customers are responsible for a $12 flat rate shipping fee in the event that a replacement item is issued.

Orders with a retail value of over $250 shipped via UPS will require a signature upon delivery. This is to protect all parties and prevent high-value package theft.

Please be aware that AALLYN cannot be held responsible for orders shipped to incorrect addresses provided by customers.

If a parcel is returned to our Los Angeles warehouse due to an incorrect address or because it wasn’t picked up (i.e. left at a local USPS after missed delivery, or not collected at a UPS Access Point within 5 business days of delivery), we will treat it as a standard return, for which our usual return policy would apply.

However, if you’d still like to receive your order, simply provide us with the correct shipping address before the returned parcel arrives back at our warehouse, and we’ll re-ship it to you. Please note that while we typically offer free shipping, re-sent orders are subject to a $14 shipping fee (+$8 for each additional bag), which will be billed to you via invoice.

We are typically unable to assist with cancelation requests after an order is placed, but if you send us a message via the Support Form below, we will send an inquiry to our warehouse and do our best to stop any orders that hasn't left our warehouse.

If you created an account on our site, you can log in and go to your order history. Otherwise, please check emails coming from our shop.

Please note that we ship all orders the next business day (excludes weekends & holidays). If your order was placed Monday thru Thursday, you will receive an email with tracking information by midnight the day after you placed your order. If your order was placed Friday thru Sunday, the email comes on Monday evening.

Please check your Spam folder in your email. If you are still having trouble locating your order confirmation email, please reach out to hello@aallyn.com and we can assist you.

We gladly honor a one-time price adjustment on full-price merchandise within seven days of order date.

Items not purchased at full price are ineligible for price adjustments.

Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.

Only one promotion or coupon code can be applied per order.

All payments on www.aallyn.com are secure. We accept most credit cards, including American Express, Visa, MasterCard, and Discover. We also accept payment via Amazon Pay, PayPal and Apple Pay. California residents will be charged California sales tax.

We want you to be completely satisfied with your purchase. If you need to exchange an item for a different item or color, please follow our exchange policy below:

• All returns must be requested within 14 days of the delivery date.
• Customers are responsible for return shipping. We are happy to provide a label for your convenience ($14, paid via invoice)
• To request an exchange, please use the form located at the bottom of this page, specifying the item you wish to exchange and the item you would like to exchange it for.
• If the new item's price is less than the original purchase, the difference will be refunded , expiring one year from date of issue. If the new item's price is greater than the original purchase, the difference will be invoiced to the customer directly.

Once we receive your exchange request, a member of our team will respond within 2 business days with instructions.

To exchange your item, please fill out the support form at the bottom of this FAQ page, selecting "Exchanges" in the "How can we help" drop-down.

A member of our team will respond within 48 business hours. Please read our Exchange Policy in the FAQ above in the meantime.

For U.S. customers:
Customers are responsible for a 10% restocking fee for any returned merchandise.

All returns must be requested within 14 days of the delivery date. Items sent back to us without first requesting a return will not be accepted. Please note that any order issues must be raised within our 14-day return window.

All products returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, (i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging). If your return is not accepted, it will be sent back to you and a refund will not be issued.

Returned merchandise must be shipped back within 7 days of receiving a return label.

To initiate a return, please use the contact form below.

For international customers
AALLYN accepts returns of unused products within 14 days of shipment of your order; however, AALLYN does not support pre-paid international return labels at this time. International customers are responsible for return shipping fees as well as a 10% restocking fee for all returned merchandise. Please note that any order issues must be raised within our 14-day return window.

Shipping fees are not refundable. We reserve the right to return damaged products back to the customer.

Please use the form below to initiate a return.

To start a return, please fill out the support form below within 14 days of receiving your order. Select "Returns" from the drop-down menu and include your order # and reason for the return.

Once accepted, we'll send return instructions and a shipping label (for U.S. customers only) within 48 hours. The cost of the label is covered by a 10% restocking fee.

Items must be shipped back within 7 days of receiving the label. Please note, we are not responsible for lost or damaged items during return shipping.

Shipping fees are not refundable when returning products.

Kindly note that we offer Free Shipping on all orders over $100 shipped within the U.S.

Once we've received your return, we will inspect to ensure the item meets our eligibility criterion. If approved, you’ll be automatically refunded on your original payment method and will receive an email from our shop notifying you of the refund amount.

Please allow our team 10-12 business days* to process your return and keep in mind that it can take some time for your bank or credit card company to process the refund on their end. 

(Note: Please allow 3 weeks for your return to be processed during the holiday season)

We are an American company headquartered in Los Angeles, California.

AALLYN is based in Los Angeles, where our bags are designed.

To produce our collection, we partner with a family-owned business in the Guangdong province of China, which shares our dedication to quality and attention to detail. This allows us to maintain high standards while keeping costs affordable. That way, we can offer you great value without compromising on craftsmanship.

Our bags are made of cowhide leather, which we treat with a custom polymer coating that enhances the color and provides a protective layer for durability. This coating is applied to all of our bag leathers, including smooth and pebbled finishes. Our coating gives the leather a smooth, uniform appearance, resulting in a beautiful sheen.

Inspired by our founder's experience as a new mom, our collection reflects a desire for elegance without the high maintenance. She envisioned bags that offer a designer aesthetic while being resilient enough to meet the demands of daily life. Each piece is hand-crafted and thoughtfully constructed, so you don’t have to compromise style or practicality.

Yes, each AALLYN bag is shipped inside its own branded dust bag, making our bags the perfect gift for a loved one.

Any product issues must be raised with AALLYN within our 14-day return window. Please use the contact form below to inform us of any issues. Our team will respond within 48 hours requesting photos so we can further assist you.

Thanks for being a customer and we're sorry to hear you’re having trouble with the strap!
Here is a guide and short video that we hope will help you.

We proudly ship to the following countries at this time: United States, Canada, Japan, South Korea, Hong Kong, and Singapore.

If you're visiting from a country that's not currently supported, please reach out to us to inquire further. We are always looking for opportunities to expand to new locations!

AALLYN offers the following international shipping rates, by country:

International Shipping Rates:

• Hong Kong orders: FREE SHIPPING over 1000 HKD.
• All other non-U.S. orders: Flat rate $25 USD shipping fee.
  

If you encounter any issues, please contact us using the form below.