Warranty Policy

What is covered under our warranty?

We design our bags to last, and we stand behind the craftsmanship of every piece. If you believe your bag has a manufacturing fault, we ask that you reach out as soon as possible, ideally within 30 days of delivery, so our team can support you quickly and accurately.

We offer a 12-month manufacturing review window, which means we are happy to review hardware or structural workmanship issues for up to one year. Eligibility depends on the timing, condition of the bag, and whether the issue reflects a true defect rather than normal wear.

This warranty applies only to the original purchaser, and proof of purchase is required.

What counts as a manufacturing fault?

A manufacturing fault is a failure in hardware or workmanship that prevents your bag from being used as intended.

Examples include:

  • Hardware that does not function properly on arrival or in the first few wears

  • Stitching that comes loose early in the life of the bag

  • Structural issues visible immediately or shortly after delivery

For concerns raised beyond 30 days, the bag must be in lightly used condition so we can accurately assess the issue.

What is not considered a manufacturing fault?

Normal changes that occur as leather softens and adapts to daily use are not covered under warranty. These include:

  • Softening or wear on corners

  • Strap creasing or glazing wear

  • Color transfer, surface marks, or scratches

  • Changes in shape or slouching from everyday use or overstuffing

  • Damage from carrying heavy or unsuitable items

  • Water damage, stains, or accidental damage

  • Issues that appear after extended, frequent wear

  • Items purchased secondhand or resold

These are signs of natural use rather than defects.

How will AALLYN resolve a confirmed manufacturing fault?

If our team confirms a manufacturing fault, we may:

  • Arrange and cover a reasonable repair (local or through our team)

  • Request the item be returned for repair or evaluation

  • Offer a refund or replacement if the issue is major and cannot be repaired

If a fault is confirmed, we will cover reasonable shipping costs for any returns required.

Submitting a claim does not guarantee approval. Eligibility depends on the condition of the bag, the timing of the report, and whether the concern meets our criteria for a manufacturing fault.

If your issue falls outside the warranty

Even if your concern is not eligible for warranty coverage, we still want you to feel supported.

Where appropriate, we may offer:

  • Care and maintenance guidance

  • Local repair recommendations

  • Heavily discounted replacement items

These options are reviewed case by case and are not guaranteed, but we always aim to find a thoughtful solution that honors both you and the realities of running a small, self-funded brand.

If Your Purchase Was Made More Than 12 Months Ago

Items purchased more than 12 months ago fall outside our warranty period. Over time, normal wear and tear, daily use, and environmental factors begin to play a larger role, making it difficult to assess whether an issue is due to a defect or natural aging.

That said, we still want long-term customers to feel cared for. While older items are not eligible for warranty coverage, we may be able to offer:

  • Advice on care or upkeep

  • Suggestions for reputable repair shops

  • A discounted replacement item, when appropriate

These options are gestures of goodwill rather than obligations, and availability will depend on the age and condition of the item. Our goal is always to support you in a way that makes sense for both you and our small, self-funded brand.

How to submit a warranty claim

Please email support@aallyn.com  with:

  • Full name

  • Email address used at checkout

  • Order number

  • Proof of purchase
    An order confirmation email or receipt works great. If it was a gift, please share the name and contact information of the original purchaser.

  • 3–4 clear photos
    Close-ups of the issue from different angles, and one full photo of the bag so we can match it to your order. 

  • A brief description of the issue

If your item was purchased through one of our wholesale partners or stockists, please reach out to them directly as they will handle the return or exchange on their end.

Once we have these details, our team will take a look and get back to you with the next steps.