Thank you for shopping with AALLYN. If you're not completely satisfied with your purchase, we offer the following return policy:

EXTENDED RETURN PERIOD

For orders placed between 11/13/2026 and 11/30/2026:

Return for:	Standard
Refund	21 days from delivery
Exchange	45 days from delivery (extended from 30 days)

All U.S. returns and exchanges are subject to a $15 restocking fee, deducted from your refund. To waive this fee, you can opt in to Return Protection for $2.98 at checkout—giving you free return shipping on up to 3 items per order. (See full details below.)

Start My Return
 

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Returns & Exchanges

We want you to love your AALLYN purchase. If it’s not quite right, we offer:

• Returns within 21 days of delivery

• Exchanges within 30 days of delivery

All U.S. returns and exchanges are subject to a $15 restocking fee, deducted from your refund. To waive this fee, you can opt in to Return Protection for $2.98 at checkout, giving you free return shipping on up to 3 items per order. (See full details below.) Returns that show signs of use or damage are subject to a 20% restocking fee instead of the $15 fee (see below).

To qualify for a return:

• Items are inspected on arrival and must be unused, in original condition, with tags, straps, accessories, and packaging included.
  
  
• Unauthorized returns (sent without a request) will not be accepted.
  

• Returns that show signs of use or damage: Because used bags cannot be resold as new, these are not eligible for a full refund. Signs of use include interior rubbing or debris, makeup or pen marks, and exterior scuffs or smudges. In these cases we offer two options: (1) a refund minus a 20% restocking fee, calculated on the amount you paid for the item, which goes toward the cost of the product, or (2) we send the item back to you at your expense. The 20% fee replaces the standard $15 restocking fee and is not charged in addition to it. Exceptions to our return window are not made for used items.

• Missing accessories: If an accessory is missing from your return, we will contact you to request it. Please send it within 7 days. If we don’t receive it, we'll deduct the replacement cost from your refund. 
  
  

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Free Return Shipping Option

You can opt in to free return shipping at checkout by selecting the $2.98 Return Protection toggle. If selected:

• The $15 restocking fee is waived

• Your return shipping is covered (up to 3 items per order)

• This option must be added at checkout and cannot be applied retroactively
  

Please note:

• Additional returns beyond 3 items per order incur a $15 fee

• Return Protection does not apply to final sale items or override other store policies

• Returns must be shipped within 7 days of receiving your return label
  

• Return Protection waives the $15 restocking fee only. It does not waive the 20% restocking fee on returns that show signs of use or damage.

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Other Notes

• Flash Sale returns are eligible for Store Credit only

• Factory Seconds items are not eligible for return.

• If you received the wrong item or a defective product, please contact us via the form on our FAQ page.

• Returns are processed within 10–12 business days, though bank processing times may vary

• Refunds are issued after inspection. If there is an issue with your return, we will email you with photos and your options.

• AALLYN reserves the right to cancel any order at our discretion. This includes, but is not limited to, orders where we have identified patterns of misuse, including excessive returns, repeated returns of the same item, or behaviors that fall outside the spirit of our policies.

International customers, please see our International Return Policy here.