Yes, we're happy to offer free shipping for U.S. domestic orders $100+. Please see details below:

U.S. domestic orders $100 and up: FREE SHIPPING.

Hong Kong orders 1000 HKD and up: FREE SHIPPING.

U.S. domestic orders under $100: Flat rate $5 shipping fee.

Canada, Hong Kong, 
Japan, 
Singapore, & South Korea: Flat rate $25 USD shipping fee.

Here's an overview of how our shipping works:

We ship Monday thru Friday from our warehouse in Los Angeles, California.

If your order is placed Monday-Thursday, your order ship the day after, excluding holidays. Please note, we take up to 2 business days to ship during the holidays (Thanksgiving thru Christmas).

If your order is placed Friday-Sunday, your order will ship the following Monday, excluding holidays.

For U.S. Customers:
Once your order has shipped, orders take typically between 1-7 business days depending on your shipping address' distance from Los Angeles. Note this is an estimate, not a guarantee. Shipping timelines are subject to carrier delays.

For International Customers:
Once it's shipped, orders take typically between 10-28 business days depending on your location.

Please note that we do not process or ship orders on Saturdays, Sundays or the following U.S. holidays:
New Year’s Eve
New Year’s Day
Martin Luther King, Jr. Day
President’s DayMemorial Day
Independence DayLabor Day
Thanksgiving Day
Christmas Eve
Christmas Day

Orders placed on these days will be processed the following business day. Delivery is dependent on carriers and can be subject to weather and other transit delays.

You will receive a shipping confirmation email containing your USPS or UPS tracking number within 24 hours of your order shipment. Note that not receiving an email yet does not mean it has not shipped; please allow up to 24 hours.

If you created an account on our site, you can also log in and go to your order history.

Unfortunately, we are cannot ship to P.O. boxes. Please provide a non-P.O. box address at checkout. If a P.O. box is provided at the time of order placement, our team will reach out and request a new shipping address, and your order will experience shipping delays.

Outside of the United States, we proudly ship to the following countries at this time:United States, Canada, Japan, South Korea, Hong Kong, and Singapore.

At AALLYN, we strive to ensure your orders are delivered promptly and safely. However, once a package is marked as delivered by the carrier, it is the customer's responsibility to ensure its safe receipt. If you find that your order is marked as delivered but you have not received it, please consider the following:

• Your delivery person placed your package somewhere discreet to protect it from theft —behind a plant, under a mat; we've seen it all (and appreciate their thoughtfulness).
• Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way. 
• A neighbor or roommate may have accepted the package for you.
• Please verify the shipping address on your order confirmation to confirm it was shipped correctly.

If your package is marked as delivered and has not arrived in 5 business days, we recommend filing a claim/request with the carrier following instructions below. While AALLYN is not responsible for packages lost or stolen after delivery, we are happy to provide you with any information you need in filing a claim with the carrier.

Important Notes:

• AALLYN cannot be held liable for lost or stolen packages once they are marked as delivered, but we will do our best to help.
• Claims must be reported within 3 weeks of the expected delivery date or 1 month from the original order date.
• Please note that customers will be responsible for a $25 flat rate fee for any replacement items issued in cases where the parcel is marked as delivered by the carrier, but is missing.

Actions to take:

• For USPS packages: If your USPS package is marked as delivered but is missing, please visit the USPS Missing Mail Page to submit a request. USPS will investigate the missing parcel, and you’ll receive updates on its status.
• For UPS Domestic Packages, if a package is marked as delivered but is missing, customers should file a claim directly with UPS.
• Once a claim is filed with the carrier, you can provide your request/claim information to AALLYN via the form below. Please inform us of any status updates received from the carrier. If the carrier determines that the package is lost, we will assist with a replacement.

Orders with a retail value of over $250 shipped via UPS will require a signature upon delivery. This is to protect all parties and prevent high-value package theft.

Please be aware that AALLYN cannot be held responsible for orders shipped to incorrect addresses provided by customers.

If a parcel is returned to our Los Angeles warehouse due to an incorrect address, recipient unavailable, or because it wasn’t picked up (i.e. left at a local USPS after missed delivery, or not collected at a UPS Access Point within 5 business days of delivery), we will treat it as a standard return, for which our usual return policy and $15 restocking fee would apply.

However, if you’d still like to receive your order, simply provide us with the correct shipping address before the returned parcel arrives back at our warehouse, and we’ll re-ship it to you. Please note that while we typically offer free shipping, re-sent orders are subject to a $15 shipping fee (+$8 for each additional bag), which will be billed to you via invoice.

We generally cannot accommodate cancellation requests once an order has been placed. However, if you contact us through the form below, we will promptly reach out to our warehouse team and do our best to intercept any orders that have not yet left our facility.

Please note, there is typically a 12-hour window between when an order is picked up by our third-party logistics partner and when it is scanned by the carrier. Therefore, an "unfulfilled" status does not necessarily mean your order has not shipped. Orders are generally processed and shipped the morning following the business day of placement.

If you created an account on our site, you can log in and view your order history. Otherwise, please check your emails from our shop for updates.

Please note that we ship all orders the morning of the next business day (excluding weekends and holidays). However, there is a 12-hour delay between when an order is picked up by our logistics partner and when it is scanned by the carrier, so tracking information is not immediately available.

If your order was placed Monday through Thursday, you will receive an email with tracking information by midnight the following business day.

If your order was placed Friday through Sunday, the email will be sent on Monday evening.

Note: We are on Pacific Standard Time.

Please check your email, making sure to check your Spam folder. If you are still having trouble locating your order confirmation email, please send a message via the form below and we can assist you.

We gladly honor a one-time price adjustment on full-price merchandise within seven days of order date.

Items not purchased at full price (coupon codes or sales) are only eligible for refunds in the form of store credit within seven days of order date.

Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.

We do not offer any price adjustment to match flash sale pricing.

Only one promotion or coupon code can be applied per order.

We do not allow any further coupons/discount beyond our Holiday Event pricing (Nov 2024).

All payments on www.aallyn.com are secure. We accept most credit cards, including American Express, Visa, MasterCard, and Discover. We also accept payment via Amazon Pay, PayPal and Apple Pay. California residents will be charged California sales tax.

Once your order has been placed, we are unable to change the payment method. However, if your order has not yet been processed or shipped, please contact our customer service team as soon as possible, and we will do our best to assist you.

If necessary, we can cancel your order and help you place a new one with the updated payment details.

We collect sales tax for orders shipping to the following U.S. states:

• California - as of 04/16/2021
• South Carolina - as of 05/31/2022
• North Carolina - as of 02/27/2024
• Illinois - as of 02/28/2024
• New Jersey - as of 02/28/2024
• Washington - as of 04/27/2024
• Virginia - as of 10/01/2024
• Georgia - as of 10/25/2024

(For U.S. customers only)

• All exchanges must be requested within 21 days of the delivery date.
• Customers are responsible for a $15 restocking fee on all exchanges.
• Please visit our Return/Exchange Portal to start your exchange.
• Customers are responsible for the price difference if the new item's price is more than the original purchase. In cases where the original item's price is higher, the difference will be refunded.

Please visit our Return/Exchange Portal to start your exchange.

You can view our full Return/Exchange Policy here.

(For U.S. customers only)

(For U.S. customers only)

• Returns and exchanges are subject to a $15.00 restocking fee. A prepaid label will be provided through our Return/Exchange Portal.
• Free return shipping: We now offer you the option to unlock free return shipping by paying a small returns fee at the time of purchase. By paying $2.98 at the time of purchase, you can avoid the $15.00 restocking fee withheld for all returns or exchanges. This option is conveniently available in your Cart or on the Checkout screen as a toggle that you can opt in or out of. If you choose to opt in and pay this fee during checkout, you won’t incur any additional charges when returning your item(s) to us. However, if you decide not to pay this fee at the time of purchase and later choose to return your order, the standard $15.00 restocking fee will apply. Please note that opting for this service does not exempt your order from final sale or other store policies.
• Original shipping fees are non-refundable.
• Returns are eligible for Refund up to 21 days after delivery date. Exchanges or Returns for Store Credit are eligible up to 21 days after delivery date.
• Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, products returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, (i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging). If your return is not accepted, it will be sent back to you and a refund will not be issued.
• Returns must be shipped back within 7 days of receiving a return label. Returns shipped after 7 days may be denied. Please contact us using the form below if you're unable to return your item within the timeframe.
• If you received a wrong item, or your item was received with damage/defects, please send us a message using the contact form below.

Orders placed between November 18, 2024, and December 12, 2024, are eligible for returns based on the following schedule**:

• Items returned within 21 days of delivery are eligible for a full refund.
• Items returned between 21 and 45 days after delivery are eligible for exchange or store credit only.

** All other aspects of our standard Return Policy still apply.

Please visit our Return/Exchange Portal to start your return.

You can view our full Return/Exchange Policy here.

(For U.S. customers only)

(For international customers only)

AALLYN accepts returns of unused products within 21 days of shipment of your order; however, AALLYN does not support pre-paid international return labels at this time. International customers are responsible for return shipping fees as well as a $15.00 restocking fee for all returned merchandise. Please note that any order issues must be raised within our 21-day return window.

We do not offer exchanges of international orders at this time. If you need a different item, kindly place a new order and return your current item for a refund.

Shipping fees are not refundable. We reserve the right to return damaged products back to the customer.

Please use the form below to initiate a return.

Shipping fees are not refundable when returning products.

Kindly note that we offer Free Shipping on all orders over $100 shipped within the U.S.

Once we've received your return, we will inspect to ensure the item meets our eligibility criterion. If approved, you’ll be automatically refunded on your original payment method and will receive an email from our shop notifying you of the refund amount.

Please allow our team 10-12 business days* to process your return and keep in mind that it can take some time for your bank or credit card company to process the refund on their end. 

(Note: Please allow 3 weeks for your return to be processed during the holiday season)

Please note that in case your returned items cause your order's total value to fall below the threshold required to qualify for the complimentary gift, it will be necessary for you to return the free gift as well.

This will ensure a smooth processing of your refund. We apologize for any inconvenience this may cause and appreciate your understanding.

We are an American company headquartered in Los Angeles, California.

AALLYN is based in Los Angeles, where our bags are designed.

To produce our collection, we partner with a family-owned business in the Guangdong province of China, which shares our dedication to quality and attention to detail. This allows us to maintain high standards while keeping costs affordable. That way, we can offer you great value without compromising on craftsmanship.

Our bags are made of cowhide leather, which we treat with a custom polymer coating that enhances the color and provides a protective layer for durability. This coating is applied to all of our bag leathers, including smooth and pebbled finishes. Our coating gives the leather a smooth, uniform appearance, resulting in a beautiful sheen.

Inspired by our founder's experience as a new mom, our collection reflects a desire for elegance without the high maintenance. She envisioned bags that offer a designer aesthetic while being resilient enough to meet the demands of daily life. Each piece is hand-crafted and thoughtfully constructed, so you don’t have to compromise style or practicality.

Yes, each AALLYN bag is shipped inside its own branded dust bag, making our bags the perfect gift for a loved one.

Any product issues must be raised with AALLYN within our 14-day return window. Please use the contact form below to inform us of any issues. Our team will respond within 48 hours requesting photos so we can further assist you.

Thanks for being a customer and we're sorry to hear you’re having trouble with the strap!
Here is a guide and short video that we hope will help you.

We proudly ship to the following countries at this time: United States, Canada, Japan, South Korea, Hong Kong, and Singapore.

If you're visiting from a country that's not currently supported, please reach out to us to inquire further. We are always looking for opportunities to expand to new locations!

AALLYN offers the following international shipping rates, by country:

International Shipping Rates:

• Hong Kong orders: FREE SHIPPING over 1000 HKD.
• All other non-U.S. orders: Flat rate $25 USD shipping fee.
  

If you encounter any issues, please contact us using the form below.