International Return Policy

AALLYN accepts returns of unused products within 21 days of shipment of your order; however, AALLYN does not support pre-paid international return labels at this time. International customers are responsible for return shipping.

• Original or return shipping fees are not refundable. We reserve the right to return damaged products back to the customer.
• Customers are responsible for a 10% restocking fee for any returned merchandise.
• All returns must be requested within 21 days of the delivery date. Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, products returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, (i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging). If your return is not accepted, it will be sent back to you and a refund will not be issued.
• Returns must be shipped back within 7 days of receiving a return label. 

Refunds:

• Once we've received your return, we will inspect to ensure the item meets our eligibility criterion. If approved, you’ll be refunded on your original payment method and will receive an email from our shop notifying you of the refund amount.
• Please allow our team 10-12 business days to process your return and keep in mind that it can take some time for your bank or credit card company to process the refund on their end. 

Exchanges:

• AALLYN does not accept exchanges on international items.
• Customers should follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.